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Refunds/Exchange policy

Returns and Exchanges

Thank you for ordering from Dawn Osborne l! We want you to love everything! For all returns/exchanges; they must be done within 10 days of delivery. If 10 days have gone by since your purchase has been delivered. To be eligible for a return, your item must be unused and in the same condition that you received it.

We want to get this taken care of for you as soon as possible so you can enjoy the products that you ordered from us.  We ask that you please be patient with us as we process your return/exchange. The status of your RMA will be updated as soon as the information is available.  You will also be updated again once the new product has been exchanged and shipped or when your store credit has been issued (dependent on your request).

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 10 days after delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dawnosborneskincare@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.